Frequently Asked Questions

Freeze Drying is a machine based process of quickly and completely removing 97-99% of all moisture/ water from food and other products. The process can be lengthy for many foods and less so for less moisture laden food like most candies. Even a "quick" candy cycle is between 3 and 12 hours! Other moist foods can take up to 48 hours!

Freeze dried food retains 97% of the nutrients of the original product and all of the flavor and color!! It is no wonder it is becoming so popular for people to want to eat!

Freeze Drying has many benefits. The primary one being long term food storage. This helps to reduce food wastage. 

Freeze dried food lasts up to 25 years on the shelf when stored properly. Proper storage is in Mylar bags with proper sized oxygen absorbers and sealed well.

Other methods of storage with O2 absorbers will still last quite a while without any refrigeration. But always keep in mind the food that is freeze dried needs to be kept covered when not being consumed. It will absorb moisture out of the air, to return to its original non-freeze dried state.

Always cover FD foods you are not eating.

For food items it is not possible to return them for refund. However we may be able to offer replacement products on a case by case basis.

Please contact us with any issues, customer satisfaction is our #1 priority tied with quality food products.

Returns of sealed food products are accepted within 1 week (7 days) of receiving product with return shipping paid by customer. Store credit will be offered for returned products that have no signs of tampering or damage. They must be returned in unopened, new condition. We cannot resell food products but will be used for quality control management. 

We do not Pay Return shipping costs.

Refunds are not offered for orders instead we offer store credit at our discretion.  

You can feel safe eating our products. All of our food processors have completed Food Safety Handlers courses approved by all Heath Authorities in Canada. 

Freeze dried food is extremly stable against contamination due to the lack of water/ moisture that micro-organisms and bacteria need to grow. No refrigeration required.